Information about us you can access at: About TKT Company

Here are the commitments and processes of TKT Company for online purchases on the website: https://tktg.vn/en/

Guaranteed online purchase

NỘI DUNG / CONTENT

1. Regulations on forms of payment:

Payment in cash (applicable to customers who are delivered directly by Tktg.vn within the Ho Chi Minh City area).

Bank transfer before receiving the goods (for customers in the province or receiving goods through a guaranteed delivery unit). We ensure a reputable online shopping policy with the most convenient service for remote customers, you will be extremely secure when you can check your products and orders and then proceed. payment to the courier. Defective, incorrect products are guaranteed by Tktg.vn to change within 24 hours and fully bear the shipping fee for you.

2. Regulations on exchange / return and refund:

Only for exchange, if the goods delivered to the customer are damaged, withered, broken branches, not the same as the model. No returns or refunds will be accepted.

3. Regulations on change of form

We accept to change samples for you before delivery, not after delivery and you have accepted the product.

4. Information privacy policy

a. Scope of information collection

Tktg.vn collects customer information including:

Full name
Date of birth
Sex
Email address
Phone
Nation
Province
Address

b. Purpose of using information

Support customers when buying products

Provide customers with the latest information on the Store’s Website

Review and upgrade the content and appearance of the Website

Take customer surveys

Carrying out and managing marketing activities, providing promotional information to Customers such as sending the latest updates on promotional information and new offers related to the company’s products and services;

Receive information, suggestions, suggestions, complaints from customers in order to improve the service quality of the company’s sales;

Contact the Customer to deal with the Customer’s requirements;

c. Scope of information use

We attach great importance to the confidentiality of customer information, so the company is committed to absolutely not arbitrarily using customer information for purposes that do not bring benefits to customers. exchange customer confidential information to any third party. However, in the following special circumstances, the company may reasonably share guest information when:

With the consent of the customer.

To protect the interests of the Store and its partnerstktg.vn only disclose personal information of customers when they are sure that such information can protect the rights and property of the Store and other customers. related partners. This information will be legally disclosed in accordance with the laws of Vietnam.

At the request of government agencies when the Shop deems it in accordance with Vietnamese law.

In some cases it is necessary to provide other customer information, such as promotions sponsored by a third party. The store will notify you before your information is shared. You have the right to decide if you agree to share information or participate.

d. Information storage time

Trading Center tktg.vn will store the Personal Information provided by the Customer on our internal systems during the process of providing services to the Customer or until the purpose of collection or fulfillment of the purpose of collection or when the Customer requests to cancel the provided information.

e. Address of the unit that collects and manages personal information

46/12/28 Tan Hoa 2, Hiep Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam

7th Floor, TNL Building, 161 Ung Van Khiem, Ward 25, Binh Thanh District, Ho Chi Minh City, Vietnam

f. Means and tools for users to access and correct their personal data

Customers can exercise the above rights by accessing the website themselves or contacting the Store by email or the contact address published on the website.

g. Committed to protecting customer’s personal information

The company is committed to ensuring information security for customers when registering personal information with the company. The company commits not to exchange or sell customer information for commercial purposes. All sharing and use of customer information we commit to comply with the company’s privacy policy. The company is committed to making you feel confident and satisfied about the security of your personal information when participating and using the services of our company.

For the best security of customer information, the Company recommends that you limit account access by automatic login, pay attention to password backup mode and make sure to log out of your account when using a shared computer. to log in to your account on the Company’s website. The company will not be responsible when your personal information is leaked for the above reasons.